Returns & Refunds
Damaged or incorrect items reported within 7 days — we'll make it right.
We strive to ensure every package arrives in perfect condition. If something goes wrong, here is how we fix it.
1. What's covered?
We focus on getting you the right items in perfect condition. We cover:
- Damaged on arrival (please include photos of the parcel and product).
- Defective product.
- Incorrect item received.
Action: Email us within 7 days of delivery so we can help quickly.
2. How to request help?
- Email info@chaiyofarm.sg within 7 days of delivery.
- Include your Order Number, a short description of the issue, and clear photos (include the shipping label/box if damaged).
- We will reply with next steps: replacement, refund, or store credit.
3. What is NOT covered?
- Change-of-mind returns.
- Items not in original condition or showing signs of use (where applicable).
- Issues reported after 7 days from delivery.
4. Refunds & Replacements
- Approved refunds go to your original payment method (processing time varies by provider). Where suitable, we may offer a replacement or store credit to minimize downtime for your garden.
5. Return Shipping Costs
For approved cases (damage, defect, or incorrect item), we cover reasonable return or replacement shipping costs.
Please wait for our instructions—returns sent without prior approval may not be reimbursed.
6. Still have questions?
Email us at info@chaiyofarm.sg. We aim to reply within 1–2 business days.