• Damaged on arrival (include photos of parcel and product)
• Defective product
• Incorrect item received
Email us within 7 days of delivery so we can help quickly.

1) Email info@chaiyofarm.sg within 7 days.
2) Include order number, short description, and clear photos (incl. shipping label/box if damaged).
3) We’ll reply with next steps: replacement, refund, or store credit.

• Change-of-mind returns
• Items not in original condition/with signs of use (where applicable)
• Issues reported after 7 days from delivery

Approved refunds go to your original payment method (processing time varies by provider).
Where suitable, we may offer a replacement or store credit to minimize downtime for your garden.

For approved cases (damage/defect/incorrect item), we cover reasonable return or replacement shipping.
Please wait for our instructions—returns sent without approval may not be reimbursed.

Email info@chaiyofarm.sg. We reply within 1–2 business days.